Cancellation & Rescheduling Policy

1. Free Cancellation Before Pickup

You can cancel or reschedule your pickup slot anytime up to 1 hour before the scheduled pickup window with zero cancellation fees. If prepaid, the entire amount will be refunded immediately to your wallet or original payment mode.

2. Doorstep Rescheduling & Gate Unavailability

If our rider arrives at your doorstep and is unable to reach you or collect the laundry after multiple attempts, you may reschedule the pickup free of charge for the next available slot.

3. Cancellation After Garments Are Picked Up

Once garments have been picked up and transferred to the laundry processing facility:

• Orders that have not yet entered the washing/chemical processing stage may be cancelled with a nominal ₹50 pickup & return logistics charge.
• Orders that have already completed washing, dry cleaning, or steam pressing cannot be cancelled, as the process is irreversible.

4. How to Cancel or Reschedule an Order

Simply navigate to Customer Dashboard → Orders, click on your active order, and select "Cancel Order" or "Reschedule Pickup". Alternatively, you can message our WhatsApp support desk for instant help.