Refund & Quality Guarantee Policy

1. 100% Quality Assurance & Free Re-wash

At LaundryFresh, our priority is zero defect laundry care. If you are not completely satisfied with the cleanliness, stain removal, or steam pressing of any garment, report it within 24 hours of delivery through your dashboard or customer support. We will collect the garment and perform a complimentary re-cleaning at zero additional charge.

2. Refund Eligibility & Processing

Refunds are initiated under the following circumstances:

• Pre-paid orders cancelled prior to driver pickup.
• Weight discrepancy adjustments where the verified facility weight is lower than the customer estimate.
• Rare instances where a reported quality issue cannot be resolved through a complimentary re-wash.
• Damaged or missing garments verified by our CCTV and digital tagging audit.

3. Refund Timelines & Mode of Payment

Approved refunds are processed back to the original payment source or your in-app LaundryFresh Wallet:

4. Garment Value Liability

In the rare case of unresolvable damage or loss caused directly by our processing, compensation is provided up to 10× the service charge of the affected item, or as per standard fabric care guidelines. Premium couture items must be declared prior to processing.